Apparently there were too many delivery and take out orders so they basically decided to screw over the customers that opted to sit upstairs and stay at the restaurant. I'm no restaurateur, but I would think that, while delivery and take out orders are indeed important, ignoring the people that are actually sitting in your restaurant is probably a bad idea. We definitely weren't the only two complaining either. It seemed like two of the tables around us had complaints about the lack of food.
When the food finally came we were happy to start eating. I got the new chicken combo meal of wings and coleslaw and fries. It's actually not a bad deal all things considered. But yeah, after waiting for nearly an hour to get our food, a "good deal" wasn't enough to make us not upset.
This wasn't the first time either of us had had Bon Chon before, but, at least for me, this was the first time I was disappointed. The wings came out lukewarm almost as if they were cooked and just left out for a bit before they were actually brought up. The fries were actually hot, though, so it makes me think they were in the middle of making our orders and then just forgot. Sure, the flavor was fine as always, but an extended wait followed up by not fresh chicken really made for a bad meal.
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